Get in touch

We try to make sure everything is working smoothly but sometimes you may need to get in touch with us.

You may be able to find the answer to your query in our Help Centre, click here to find out, but in case you still need our help, please use the relevant contact details provided below and we’ll do our best to help as quickly as we can.

General enquiries

Our member support centre is open 9.00am to 5.00pm Monday to Fridays.

Telephone: +44 (0) 330 100 3334

complaints process (1)

If you think we have got something wrong, please us know as soon as possible. We will do our best to put things right. If you have a complaint you can contact us by phone or post. Please have your National Insurance Number, full name, email address and contact number handy.

Telephone: +44 (0) 330 100 3334
Postal address: Post Handling Centre, St. James’s Tower, 7, Charlotte Street, Manchester, M1 4DZ

Find out more about our complaints process >> 


We’re always looking for ways to improve our service. So we’ve set up a space for you share your thoughts with us.

Take our short survey and you’ll be entered in a draw with a chance to win £100 Red Letter Days vouchers.

To the survey >> 

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods,